Frequently Asked Questions
Here you will find questions and answers that not only you, but also other customers ask. If you have any other questions, please do not hesitate to contact us!
Who is the person behind the L´image company?
The company was founded in 1990 by gabriele bürger. Daughter adina alt took over the management in 2018. To this day, l´image is a family-run company. The product range is specially designed to meet the requirements of the hairdressing trade. Our team, 14-stong, some of whom come from the hairdressing sector, can provide l’image customers with more expert advice.
What is the difference between training heads & competition heads?
The l´image training heads are ideal for many areas. During training, all cutting, dyeing and blow-drying techniques can be practised. They are used at seminars where new cutting and colour trends are presented. The training heads are also at catwalks events, for hair and make-up pre-styling before the model hits the runway. The champion heads are specifically designed for national and international competitions and are certified by the omc (organisation mondiale coiffeure). These heads have shoulders and a larger head circumference. They look so real in photos and videos. The competition heads are perfect to practice and create upstyles, braids and styles to showcase your work on social media!
Which training head is the best?
Unfortunately, this question cannot be answered generally. It always depends on your wishes and plans. For haircuts and colouring, training heads with a hair length with approx. 35cm are suggested. For putting the hair up, you should definitely use a training head with at least a 50cm hair length. The competition heads with shoulders are perfect for practicing upstyles, waves and hairstyles! We are more than happy to advise you by phone at +61402255811, by e-mail, at hairwithmelissa@gmail.Com
Are there educational resources available from L´image?
Because of the many years of cooperation with vocational schools, guilds and chambers, we know what is important in the school business. The educational concerns of our customers are incorporated into the production of our training heads. At limage.Com there are many educational resources available in different hair types and variety, as well as the development and production of our training heads. Please let us know if you have any custom-made products requirements.
Where can i see and touch the full selection of L´image heads?
L´image exhibits at major hairdressing trade fairs / expos. There you will find the entire product range and have the opportunity to take the product into your hands and experience for yourself the high quality materials, workmanship and innovative design.
Why aren't the L'image heads smiling?
A nasolabial fold appears when smiling. This wrinkle extends on both sides of the upper end of the nostrils next to the corners of the mouth. This wrinkle is very difficult to adjust due to the foaming of the exercise head. Therefore, we have chosen the neutral facial expression for our heads.
How can i return a L'image head that i do not like?
Of course you have the option to exchange your l´image-head within 7 days after receipt. As long as the mannequin and the hair is in new condition, unaltered, and free of damages by the customer. Please contact us hairwithmelissa@gmail.Com so we can help assist you to send the head back to us.
How do i dispose of an old exercise head?
Used heads can be disposed of in the residual waste. If you have any concerns, please contact us. We also take back used heads and donate them to kindergartens and various organizations.
The right head for you is not in our shop?
Then please call us at 0049 821 455 97 00! From a quantity of 100 heads upwards, we will be happy to have an individual head made for you with your desired hair colour, face and length.
Which L´image head do I need for my training?
A training head belongs to every apprenticeship. Which training head is the right one does not depend on the year of training, but on what is to be practised: wrapping a perm, water wave, hair colouring or haircuts with different cutting techniques. With the right sequence of cuts and proper care, a training head can last a lifetime of training. We recommend a cheap head for the beginning, such as rita or steffi. Here the basics can be trained. For the second or third year of training heads like sabine or kathrin are very suitable.
Which training head do I need for the masters examination?
Various heads are required for the masters’ examination. On the one hand, it is advisable to get a longhair head with shoulders, such as Elena, Raphaela, luna, Louisa, Denise or Gigi (please check with the school to see what the requirements are). On the other hand you need one or the other training head, like Sabine or Nicola.
Are L´image heads suitable for competition?
With the omc seal of approval, you can participate with all competition heads in national and international competitions.
What is the OMC seal?
All competition heads are certified with the OMC seal. Therefore, they are suitable for all national and international competitions. Together with swirls, four to six hairs per stitch and a very natural look, they are especially popular in education, training, industry and especially for competitions.
How do I care for my head?
Since the hair on the training head, unlike our own hair, is chemically pre-treated, there are a few things to be considered regarding care. The most important point is that the hair is not treated with a product with acidic ph. The training head hair can react by contracting or tangling. Important tips and tricks for care can be found in the care instructions supplied, but you can also download them at any time from the download area.
What care does my L'image head need?
The pre-treated real hair of the limage-mannequin heads needs to be treated similar to the hair of your customer. One difference, however, is that you should work with ph-neutral to slightly alkaline products when it comes to care. Spray treatments are also always a good care for the doll’s head. Please avoid pulling the hair or leaving hairsprays in the hair. All these points can also be found in the care instructions that come with each training head or in the download area on our website.
Why is it advisable to buy L'image care products?
In order to provide your limage head with the best possible care, it is advisable to use ph-neutral to slightly alkaline care products. We have therefore developed a range of products specifically for chemically pre-treated hair. To ensure that you can enjoy your training head for a long time, we recommend the regular use of our care products.
What do I have to consider before the first use?
Before the first use, the hair tie is removed, if present. The training heads are immediately ready for use after hair washing. The head should only be washed in the falling direction of the hair. When combing the hair for the first time, a first slight hair loss is harmless. Always brush out any hairspray and styling residues before any further use.
Can I make-up my L'image head?
All L’image heads are suitable for applying make-up. For this purpose, the original make-up is removed with nail polish remover. Nail polish is suitable as a substitute for lipstick. Eyeliner and eye shadow can be used for the eyes, for fixing the make-up we recommend hairspray. There are still a few things to consider, which you can best read up on in the care instructions provided. You can also download the care instructions in the download area.
Are all L'image-heads suitable for colouring?
All limage-heads with indian human hair can be dyed. Nevertheless, please read the care instructions which are always sent with the heads or are also available in the download area. Products with a ‘p’ or a ‘m’ in the article number are only conditionally suitable for colour.
Can I colour my L'image head?
All heads except the protein hair and mixed hair heads are suitable for colouring. Before the first colouring a light bleach wash is recommended. The exposure time of the hair colours without heat is 50 minutes’ maximum. All application and stranding techniques are possible. The hair can be dyed with the usual oxidation hair dyes and direct pullers. Refreshing the hair colour is best done with colour rinses.
Can I buy an already coloured head?
At the moment it is unfortunately not possible (yet) to buy already dyed heads. However, you are welcome to contact us if you have any questions regarding the colour on the training head, need a custom-made head, or if you want you can consult the care instructions.
Can I bleach the L'image heads?
Some L’image heads are suitable for bleaching. It is important that the base of the heads is not lighter than dark blonde and that the heads have real hair. The recommended material for bleaching is bleaching powder + h2o2 1.5% (maximum 3%). Before the first colouring, it is always advisable to wash the head with a bleaching powder, which is possible with almost all training heads. But attention: always remember that the hair has already been chemically treated and lightened.
Can I do a perm on the L'image-head?
The human hair of the L’image heads can be treated with any standard perm. The dosage corresponds to stressed or coloured hair. The application time should be soft and short. When choosing a wrap, a wrap thickness greater than the desired target is suitable. A quick fix can be used as a fixative. Protein hair and mixed hair heads are not suitable for permanent waves due to their heat sensitivity.
Can I work the hair with a curling iron and/or straightening iron?
Indian human hair can be treated with heat without hesitation. For heads with protein or mixed hair, please be careful when using curling irons and/or straightening irons. Please avoid temperatures above 120 degrees.
Which head do I need for up-do?
In principle, all heads from a hair length of 50cm are suitable for up-dos. Here there are about 20 models with this length. Now it is up to you and your personal taste to choose the right L’image-head. There are 50-70 cm long heads with or without shoulders in blonde or brown.
What´s the difference between the competition heads Louisa & Luna or Elena & Raphaela?
Louisa and Luna both have 60cm hair length, but different faces. It is the same with Elena and Raphaela, only with the difference that these two heads have 50cm long human hair.
What´s the difference between the competition heads Denise & Gigi?
Denise has 200g hair and has 70cm hair length, and green eyes. Gigi has 260g hair and has 60cm hair length, and blue eyes. The difference is the length and grams of hair and their eye colour!
Do the heads consist of 100% human hair?
Almost all L’image heads are made of 100% human hair. However, we also have heads with protein hair and mixed hair. These heads are identified by a ‘p’ or an ‘m’ in the article number. Heads with yak hair are marked with a ‘y’ in the article number.
What types of hair are there?
Indian human hair is somewhat finer than chinese hair. Nevertheless, the outermost layer – the cuticle – is chemically removed in both types of hair. European hair is also given a basic treatment. However, the cuticle is not detached here. The original colour of the hair remains unchanged, which means that there are slight differences in the colour of european human hair heads. Furthermore, we offer heads with yak hair, protein hair and mixed hair in our assortment.
What do I have to consider with protein hair and mixed hair?
Protein hair is obtained from a soybean protein-nylon mixture. It is well suited for cutting techniques and updos. However, it may only be heated up to a maximum of 120°c. It can be dyed conditionally darker, but not lighter, blonded or permed. It is similar with mixed hair. Here indian human hair and protein hair are mixed. As a result of that the mixed hair can be treated more realistically than protein hair. The heads with an ‘m’ in the article number can be coloured conditionally. We have already made very good experiences with direct-drawing colours and colour rinses. Furthermore, the mixed hair heads are more heat resistant than protein hair. 150°c should not be a problem.
What is yak hair?
Yak hair is high-quality cattle hair, which is mainly obtained from the belly of the asian cattle species yak. The cattle hair is already white and therefore is doesn’t need to be elaborately blonded. Therefore, it is less damaged and provides additionally with its light colour for particularly brilliant colour results.
Is the hair from dead people?
L’image uses real hair, as it can be processed in the same way as the customers’ hair. Furthermore, only real hair can be used to create natural cutting, reshaping and colouring techniques. Human real hair comes from India, China and Europe and is sacrificed, donated or sold. Especially in Asia it is common to sacrifice your hair several times in your life. The hair all comes from living people who voluntarily sacrifice their hair, mainly for religious reasons.
Does my L'image-head have lice or nits?
It is often asked whether a training head is infested with nits, as there are small white particles at the hairline. However, these are just remains of the pu foam, which can be combed out easily. Because the head or hair of the training head has neither blood nor a cuticle (dandruff layer), nits cannot nest or survive in the hair.
How do you measure the hair length?
Please do not measure the hair length in the neck. The hair lengths given in the L’image-shop and in the catalogue refer to the front of the head. Also here we can only give an approximate indication. Most of the shorter hairs are implanted in the neck, so that in the end a light, natural gradation is created.
My L'image head is shorter than described. How do I measure the hair length correctly?
Please do not measure the hair length in the neck. The hair lengths given in the L’image-shop and in the catalogue refer to the front of the head. Also here we can only give an approximate indication. Usually shorter hairs are implanted in the neck, so that in the end a light, natural gradation is created.
When combing through my new L'image head, hair falls out. Why?
A first hair loss with the doll head is completely normal. If there is still an unusually severe hair loss after the first time working or washing, please contact us at +61402255811 or email@example.com
What can I do to make the hair on my L'image head more manageable?
You are welcome to use the thinning or modelling scissors to work out support hairs, which will help you especially when teasing your hair. Washing once (please refer to our care instructions on washing hair) is often helpful to be able to work on the hair better afterwards. Protein hair is generally not as grippy as Indian human hair. In this case, we also recommend cutting with thinning or modelling scissors.
Why is the hair thinner at the tips than at the hairline and in the lengths?
In our production, we always try to imitate the natural hair growth during implantation in order to provide you with practical training on your L’image head. With L’image heads, bundle hair (hair of the same length) is implanted. As the hair on the top of the head has a wider path, it is slightly thinner at the tips.
Why is the hair thinner in the lengths/tips?
Practical work is a matter close to our heart. Therefore, during the implantation process of the L’image heads, we take care to imitate the natural growth of the hair.
My L'image head has porous, damaged hair. What can I do?
It can happen, especially with light-blond or white training heads, that the hair is porous. This is due to the long blonding process that indian hair, which is naturally black, has undergone. With the right care (our spray treatment is also very suitable here) you will get a firm grip on this.
Why do isolated hairs melt when working with heat?
Unfortunately, it sometimes happens in production during implantation, which is 100% manual work, that occasional overused hair is also processed. As synthetic hair is also becoming more and more popular, it can also happen that a small percentage of synthetic hair is implanted at work. Should this problem accumulate on your L’image head, you can contact us at any time.
Why are there sometimes isolated black hairs on blond heads?
Unfortunately, sometimes in the production process during implantation, which is 100% handmade, it happens that individual black hairs are added to the blonde hair. However, this circumstance gives the overall picture a more natural look. If you are bothered by this, these hairs can of course be removed.
how is a L'image head manufactured?
A L’image head is largely handmade. First the hair is chemically pre-treated and refined. During the refinement process, the asian hair is dipped into an acidic chlorine solution, the cuticle (layer of dandruff) is partially or completely removed, so that the hair is thinned to such an extent that its thickness corresponds to european hair. Then they are bleached in selected colour depths and bundled. Four to six hairs per stitch are implanted by hand into the plastic head, which is then filled with pu foam. Finally, the make-up is sprayed on by hand with an airbrush.
Where does the hair on my L'image head come from?
The real hair of the L’image-heads comes mainly from india. There, women have their hair, some of it knee-length, shaved off in temples to ask for the protection and grace of their deity. In addition, we receive the majority of the hair from the combing out and sale of indian women. The hair is then collected and sold in production facilities worldwide. However, there are also heads with chinese or european human hair.
Why is a red or blue thread implanted in my L'image head?
The individual hair tufts are held together with red and blue threads. When implanting the individual hairs, it is possible that these threads are also implanted. They can simply be pulled out or cut off.
How many grams of hair were implanted on my L'image head?
Approximately 135g-260g of hair are implanted on a competition head from L’image, depending on the length of the hair. A training head from L’image has approx. 80g-190g of hair implanted on it, depending on the length of the hair. For more detailed information you can contact us +61402255811 or firstname.lastname@example.org
Is it possible to implant new hair on my L'image head?
After the hair has been implanted into the head, the head is filled with pu foam. This makes it impossible to loosen the skin and implant new hairs.
Which tripod fits to my L'image head?
Hair with Melissa’s tripods and L’image tripods and are designed for all common training and competition heads. They fit perfectly and are very stable! There are tripods in every price and weight class. So you can already use small and very light table tripods, but also heavy and very stable floor tripods. Depending on whether you work standing or sitting, there is a matching tripod.
Does the head come with a tripod?
If you order a single training head or competition head, it is always delivered without a tripod.
When will my desired product be in stock again?
Sometimes even we are surprised by the big rush for some articles. The long production and delivery times unfortunately do not allow us to get supplies within days. Therefore, it can happen that an article is sold out for several weeks. However, you are welcome to pre-order your desired head. It will be shipped as soon as it is in stock again.
What does a L'image head cost?
Prices vary depending on hair colour and hair length. The longer and lighter a head with human hair is, the more it costs.
How can I pay?
You have the opportunity to purchase and pay online. Or pay direct by direct debit.
Can I get a discount?
For orders of 20 heads or more or for special offers for schools, academy’s, chambers of trade etc. Or for a cooperation you can contact us at any time hairwithmelissa@gmail.Com or +61402255811
What is the shipping cost?
Shipping costs vary depending on country, weight and choice of delivery.
1 x L’image mannequin head:
Australia -standard: $17.95 express: $24.95
New Zealand – standard: $36 express: $55
Details for New Zealand customers: please note that your packages may arrive in imperfect packing condition due to import inspection. We try our very best to pack the item so it is well secure and not get damaged during transit, however we cannot control your local quarantine clearance process. The prices only include local tax which is Australian GST. When the item arrives in your country, you’ll be contacted if you need to pay additional tax. The payment will need to be made before they can send the item to you.
* New Zealand: no tax for products up to NZ$1000
How long is the delivery time?
The standard delivery time within australia is 2-5 business days after we received your order. There is also express shipping for an additional charge. This way the delivery arrives within the next 2 business days. For new zealand it can take up to 12 business days depending on choice of delivery.
Do I have to pay customs duties?
Each country has different import sales taxes and value added taxes on articles. If you order from New Zealand there is no tax for products up to NZ$1000. When the item arrives in your country, you’ll be contacted if you need to pay additional tax. The payment will need to be made before they can send the item to you.
Exchange and return policy:
A friendly reminder that all sales are final, so we do not accept refunds. However, we allow the exchange of your order within 7 days of receiving the item, as long as the mannequin and the hair is in new condition, unaltered, and free of damages by the customer. The return postage will be at the buyer’s expense. Please contact us email@example.com so we can help assist you.
A long time ago, it all started with a big idea. Teachers in technical colleges for hairdressers should teach their students on mannequin heads. The students should learn all important techniques in hairdressing on the training heads with human hair. With this idea, hairdresser Gabriele Bürger started her business in 1990 with 500 mannequin heads, which she sold from her garage. At first, the doll heads were only distributed exclusively in Germany. Today the training heads are sold worldwide. More than 20,000 customers order 200,000 mannequins per year. 13 employees ensure that the heads (directly imported from china) are rolling to all customers. 60 heads will be there for you At the warehouse in Neusäß (Bavaria) there are waiting over 50,000 male and female heads for their new home. There are 60 different models with all hair colours, hair lengths, stitched from front to back or from the cowlick, with and without beard. Nearly all training heads have human hair from India – just a few heads have protein hair or yak hair. The hair can be cut and coloured you can also do waves, perms, updos and everything you can do with human hair. With a good care and maintenance, a mannequin head “survives” a whole training period. The pupils can also use the doll heads for their final exams and also for national and international championships. Company stays in family property Adina Bürger, daughter of Gabriele, took over the company in January 2018.
With the mannequin heads from l’image you are open to all doors. All real human hair heads can be treated with colour and heat, there are no limits to your imagination! On this page you will find photos of hairstyles – get inspired! Looking forward to seeing your beautiful creations on your l’image mannequin!
Check out our instagram page: @L’imageaustralia
Tag us in your posts or send us in your work! We love seeing them!!! @L’imageaustralia #L’image #L’imageaustralia